Terms of Service

1. Who we are

Kissable is operated by a sole proprietorship registered in the Polish Central Register of Business Activity (CEIDG), NIP 8133845083, REGON 387175426, VAT ID PL8133845083 (“we”, “us”). You can reach us at [email protected], or by post to the registered address on public record in the CEIDG business register under the NIP above.

By creating an account or using Kissable you agree to be bound by these Terms. If you do not agree, do not use the app.

2. What Kissable is

Kissable is a romantic AI-companion service. You design a fictional companion character and chat with it by text and voice; the character can send you AI-generated photos and short videos of itself.

The companion is an artificial-intelligence program. It is not a human being, it does not have feelings, and it is not a substitute for human relationships or for professional medical, mental-health, legal or financial advice. Replies are generated by AI and may be inaccurate, inconsistent or inappropriate despite our safeguards. We continuously change the underlying models and features: the service you subscribe to is a dynamic, evolving service, not a fixed catalogue.

We remind you that you are talking to an AI at the start of each session and periodically during long sessions. The companion will never claim to be human if you ask. If a conversation shows signs that you may be at risk of harming yourself, the companion will point you to crisis resources; Kissable is not an emergency service. Kissable is not suitable for minors and is not intended to treat or diagnose any condition.

3. Eligibility and age

You must be 18 years of age or older and legally able to enter into contracts. We ask for your date of birth when you sign up; an answer under 18 ends the sign-up. We may ask you to verify your age if we have reason to doubt it, and we terminate accounts we believe belong to minors. Kissable is not directed at, and may not be suitable for, minors.

4. Account

• You are responsible for maintaining the security of your account.
• You may not share your account with others.
• You may delete your account at any time through the Settings screen.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. Kisses (virtual currency)

• Kisses are a virtual balance used inside Kissable to unlock photos, voice, video and other features. Premium includes a monthly allowance of Kisses; you can also buy Kisses in packs.
• Kisses have no monetary value, cannot be exchanged for money, transferred to another account or used outside Kissable.
• Kisses purchased in a pack are delivered to your balance immediately after payment. See section 7 for what that means for your right of withdrawal, and our Refund Policy for when we refund a pack anyway.
• Unused Kisses remain on your account while it exists. If you delete your account we hold the balance for 12 months, or until 30 days after the last period you paid for ends if that is later, and put it back if you return with the same Apple ID, Google account or verified email in that time (less any pack refunded since). After that it is gone.
• We may change the price of packs and what Kisses unlock going forward. We will not reduce a balance you have already purchased.

6. Premium subscription

Kissable offers a free trial to all new users. During the trial you have access to enhanced features at no cost. When the trial ends you are moved to the free tier automatically, and you will not be charged unless you choose to subscribe.

• Plans and price. Premium is offered monthly at $14.99 (USD) and yearly at $99.99 (USD). Prices on our website include applicable VAT for customers in the EU and UK; no US sales tax is charged. Store prices may vary by region and currency. The price you pay is shown before you confirm.
• Automatic renewal. Your subscription renews automatically at the end of each billing period at the then-current price for your plan, until you cancel. We will tell you at least 30 days in advance of any price increase; you may cancel before it takes effect.
• Cancellation. You can cancel at any time. Web subscriptions: Settings → Manage subscription. iOS subscriptions: your Apple ID subscription settings. Cancellation stops the next renewal; you keep access until the end of the period you have paid for.
• Deleting your account. Deleting your account does not cancel a subscription bought through Apple or Google Play; cancel it in the store. A web subscription stops renewing when you delete your account, and you keep what you paid for until the end of that period. If you come back and sign in with the same Apple ID, Google account or verified email, or restore the purchase, a subscription that is still running moves to your new account.
• Where you subscribed matters. Subscriptions bought through Apple are billed and refunded by Apple under Apple's terms. Subscriptions bought on kissable.app are billed by us through our payment processor (section 6a). A subscription applies to your account on every platform.
• If you subscribe during the free trial period, the trial ends immediately and your subscription begins.

Apple subscriptions can be managed at Apple's subscription management page.

6a. Payment on the web

• Web payments are processed by Stripe Payments Europe Ltd (Dublin, Ireland) and, where indicated on the payment page, by another processor named there. We do not store your full card number.
• Your card issuer may require authentication (3-D Secure) for the first payment. Charges appear as KISSABLE.APP on your statement.
• If a renewal payment fails, we retry and email you. If it still fails, Premium ends at the end of the paid period.
• Prices are shown in US dollars (USD). Your bank may convert the charge to your local currency at its own rate.
• If you dispute a charge with your bank instead of contacting us, we may suspend your account while the dispute is open and close it if the dispute is found in our favour. Please contact us first, we refund quickly when something has gone wrong.

6b. Refund requests on Apple purchases

Refunds for App Store purchases are decided by Apple, not by us. When you request a refund from Apple, Apple asks for our input on whether the purchase was delivered and how much of it was used. Unless you opt out, we respond with a limited summary of the disputed transaction only: confirmation of your consent, whether the purchase was delivered, whether free sample content was provided before the charge, the approximate percentage of the purchased content you consumed, and our recommendation on the refund. We never share your messages, photos, or any other conversation content. You can withdraw this consent at any time in Settings ("Share purchase usage on refund disputes"); if you opt out, we simply do not respond to Apple's request.

7. Right of withdrawal (consumers in the EU, EEA and UK)

• Subscriptions. You may withdraw from a Premium subscription bought on kissable.app within 14 days of the day you subscribed, without giving a reason, even if you have already started using it. If you withdraw after using the service you pay only for the part of the period you used, in proportion to the price, and we refund the rest to your original payment method within 14 days of your withdrawal.
• Kisses packs. A Kisses pack is digital content delivered immediately. At checkout you consent to immediate delivery and acknowledge that you lose the right of withdrawal once delivery starts; we confirm this in your receipt. Packs are therefore final, except where the Kisses were not delivered.
• How to withdraw. Cancel from Settings → Your plan and email us the word “withdraw” so we refund the unused days, use the form on our Refunds & Withdrawal page, or email [email protected] with the words “I withdraw” and the email on your account. We confirm receipt by email.
• Renewals. Each renewal continues the same contract; the 14-day right applies to the initial purchase. You can cancel a renewal at any time before it happens, and our Refund Policy describes when we refund a renewal anyway.
• Nothing in these Terms limits rights you have under the consumer law of the country where you live. Our Refund Policy forms part of these Terms.

8. Taxes and invoices

Kissable is sold to individuals for personal use; we do not sell to businesses. Prices are shown before tax, and VAT or other sales tax is added at checkout where it applies, based on the address you enter. Checkout does not accept business VAT numbers, so no reverse charge applies. Stripe emails you a receipt for every payment.

9. Acceptable use and our Content Standard

Your use of Kissable must comply with our Content Standard, which forms part of these Terms. In particular you must not attempt to make the companion produce sexual content involving anyone under 18 or anyone depicted as under 18, non-consensual sexual content, or sexual content depicting a real, identifiable person. We use automated moderation on what you write and on what the companion writes, keep logs of enforcement, suspend or terminate accounts that breach this section, and may report illegal content to the authorities.

You must not use Kissable to create or request an intimate or sexualised depiction of a real, identifiable person, whether by uploading their photo, describing them, or naming them. This applies to public figures, to people you know, and to yourself on behalf of someone else. Creating such an image without the person's consent is a crime in many countries; we remove it, close the account and may report it.

You also agree not to:

• Use the app for any illegal purpose
• Attempt to exploit, hack, or reverse-engineer the AI system
• Share content generated by the app that could be harmful or misleading
• Use automated systems or bots to interact with the app
• Attempt to extract training data or model weights from the AI

10. Photos you upload or send, and images of real people

Kissable is not a tool for making pictures of real people. What you can upload, and what we do with it:

• Your selfie. If you take one, it is used only to picture you in photos with your companion: a short description of your appearance is written from it, a fictional stand-in portrait is generated from that description without any reference pixels, and once the stand-in exists photos that include “you” are drawn from it and the selfie is deleted. If you would rather not take a selfie, you pick a stand-in from a curated set.
• Companion looks. You choose the companion's appearance from our catalogue or from an anime-style (illustrated) reference image you upload. Photographs of real people are not accepted as a companion reference.
• Photos you send in chat. The companion may describe them in words and remember who or what was in them. A photo of another person is never used as a visual reference for a generated image.
• You must have the right to share any photo you upload or send, and it must not contain nudity, sexual content, violence, graphic content, anyone under 18, or anything illegal. Every photo is screened automatically and age-checked before it is used for anything; photos that fail are rejected.
• Photos are sent to the AI vision, safety and image-generation providers described in our Privacy Policy only for the purposes above. They are not shared publicly, sold, or used for AI model training.
• You must not try to obtain an image of a real, identifiable person by any route: uploading their photo, describing them, naming them, or passing off their photo as your own selfie. Such attempts are refused, logged and lead to account termination; see also section 9 and section 11a on removal.
• You are solely responsible for the content of photos you upload or send. We may remove any content and suspend accounts that repeatedly breach these rules.
• If a third party brings a claim against us because a photo you uploaded or content you requested infringed their rights (for example their right to their own image), you will compensate us for the reasonable costs and damages that result, to the extent the law of your country allows.
• All AI-generated images pass through built-in content safety filters and will not depict nudity or sexual acts.

11. AI-generated content

• All AI responses are generated by artificial intelligence and are fictional.
• The AI companion does not provide professional advice (medical, legal, financial, etc.).
• We are not responsible for actions taken based on AI-generated content.
• AI responses may not always be accurate, appropriate, or aligned with your expectations.
• Every photo, video and voice clip from your companion is synthetic: it is generated by AI and depicts a fictional character. Do not present it to anyone as a real photograph or recording of a real person. Where the law requires, we mark generated media as AI-generated in a machine-readable way.
• You may keep and share the images and voice clips your companion sends you for personal, non-commercial use, as long as you do not remove any AI-generated marking and do not use them to deceive anyone.

11a. Community content, reports and takedowns

You can publish Adventures you create and comment on Adventures published by others. Published content is visible to other Kissable users. By publishing you confirm that it complies with section 9 and our Content Standard and that you have the right to share it. We may review, decline to publish, or remove community content, and we use automated tools to screen it.

• Reporting. You can report any message, image or Adventure from inside the app, or by emailing [email protected] with a link or description of the content and why you believe it is illegal or breaches these Terms. We acknowledge reports and tell the reporter and, where we can, the author what we decided and why.
• Intimate images of a real person. If an image on Kissable depicts you, or someone you are authorised to act for, in an intimate way without consent, email [email protected] with the subject “Intimate image removal”. We remove such images, and any copies we can identify, within 48 hours of a valid request.
• Our decisions. If we remove your content or restrict your account we tell you what we removed and which rule it broke, unless the law prevents it. You can ask us to reconsider by replying to that notice.

12. Intellectual property

All content, designs, and technology in Kissable are owned by us or our licensors. You retain ownership of content you create (messages, photos), but grant us a license to process it for providing the service.

13. Termination

If we terminate your account for breach of section 9, no refund is due for the remainder of a subscription period or for unspent Kisses, to the extent the law allows. If we discontinue the service or terminate your account without cause, we refund the unused part of a subscription pro rata.

14. Disclaimer of warranties

The app is provided “as is” without warranties of any kind. We do not guarantee uninterrupted service, accuracy of AI responses, or fitness for any particular purpose. Nothing in this section limits the statutory guarantees that consumer law gives you.

15. Limitation of liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the app. This does not exclude or limit liability that cannot be excluded under the law of the country where you live.

16. Governing law and disputes

These Terms are governed by Polish law. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring claims in the courts of that country. Consumers in Poland may seek help from the municipal consumer ombudsman (rzecznik konsumentów) or the Trade Inspection out-of-court procedure. Nothing here limits your statutory rights.

17. Changes to these Terms

We may change these Terms for good reason (law, security, new features, pricing). Material changes are announced by email at least 30 days before they apply; if you do not accept them you may cancel and, where the change affects a paid period, receive a pro-rata refund.

18. Contact

For questions about these Terms, contact us at [email protected] or by post to the registered address on public record in the CEIDG business register under the NIP above (NIP 8133845083).